The Ball Crew Committee is the team that retrieve tennis balls on court during matches to keep the flow of play moving smoothing and to keep the court clear of balls. Ball Crew hold umbrellas over players during changeovers and attend to other player needs as required during match play.
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The Communications Committee supports the development and posting of signage, scoring, order of play, and other key information at the tournament site. They also advise on website contents.This committee creates excitement about the event through promotional contacts with print, tv, radio, and social media organizations. They work closely with tournament organizers to ensure that guests have clear understanding of the event and status of play. The committee also works with the a/v team on site.
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The Court Maintenance Committee is responsible for ensuring that the courts are in the best playing condition possible for all matches.They assess and repair courts daily, sweep courts between sets and matches, monitor and address any watering needs/issues, and report any surface concerns to the tournament organizers.
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The Food & Beverage Committee is responsible for delivering, distributing, and continually replenishing all food and drink items in the VIP Tent.This committee is also responsible for food and beverage needs for the Players’ Lounge, Officials, General Admissions Guests, and Volunteer Station. They also serve as the point of contact and liaison with the contracted food vendors on-site.
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The Marshals Committee is the volunteer security force that maintains crowds, ensures that guests find their seating areas smoothly, and prevent any potential undesirable situations. Marshals ensure that players, guests, and volunteers have a safe and positive experience. They monitor and grant access to restricted areas, parking areas, provide information to guests, and assist tournament officials as needed.
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The Medical Committee staffs the First Aid Station and assists with all first-aid requests and medical emergencies on-site.
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The Merchandizing Committee plans, recommends the selection, inventories, stocks, and manages the sale of logo items for the event.
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The Player Services Committee manages the Player Lounge and serve as the main point of contact for the players during the tournament They perform a variety of tasks, while maintaining the Player Lounge area to keep it comfortable and accommodating for the players. They book all practice courts and serve as a concierge for players.
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The Ticket committee is responsible for the ticket sales for the event. Specific duties including managing the entrance to the event by scanning tickets purchased in advance, selling same-day tickets, and assessing availability and upgrading for fee higher category tickets same-day.
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The Transportation committee is responsible for providing transportation for all players and coaches to and from the airports, hotels, and the tournament site as needed. Tournament vehicles are provided.
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The VIP committee is responsible for the VIP tent experience for guests. This committee must work effectively with all other event groups to maintain a superior guest experience for VIP attendees (ticketing, operations, Food/Bev, and Marshall/Ushers). The VIP team greets, seats, and serves food and drinks to VIP guests. They also maintain the physical set up of the VIP tent.
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